The state of Alabama is part of the U.S. insurance regulatory framework which is a highly coordinated state-based national system designed to protect policyholders and to serve the greater public interest through the effective regulation of the U.S. insurance marketplace.
The Alabama Department of Senior Services (ADSS) is a cabinet level state agency that administers programs for senior citizens, people with disabilities, and caregivers.
The State Health Insurance Assistance Program (SHIP) strengthens the state’s ability to provide all Medicare-eligible individuals with information, counseling, and assistance on health insurance matters.
KEPRO is contracted by Medicare as the Beneficiary and Family Centered Care Quality Improvement Organization for many states, including Alabama. They offer information and assistance to providers, and to Medicare recipients and their families, about beneficiary complaints, discharge appeals, and immediate advocacy.